Complaints and cancellations
About your holiday and accommodation
Our top five most popular questions
What do I do if I have problems during my stay?
If you experience any problems while on your holiday, please speak to a member of staff at the park as soon as possible to see if they can remedy the situation for you. Please note that we do not monitor parks for quality or service, as such complaints about parks should be directed directly to the owners. If you find the park, accommodation or facilities differ substantially from the details contained in the listing on Your Parks, please let us know and we can contact the park owner to investigate.
Can I check into the park late or early?
Most parks have set check-in times, but they are usually happy to accommodate exceptions to these if other bookings allow and you let them know in advance. Please contact the park directly to discuss your requirements.
What facilities does my park have?
All the facilities at each park are listed on the park page, in the park features section.
Help - I can’t log in to my account!
If you have forgotten your password, please use the password reset function. Simply click on the ‘Forgotten password’ link at login and we will send details of how to create a new password to your registered email address. If you are having other problems accessing your account, please contact us on firstname.lastname@example.org and one of our team will assist you.
What is your cancellations policy?
You can cancel your booking at any time by logging into your account. Your initial deposit is non-refundable.
The balance of your payment is subject to the following cancellation charges:
Less than 7 days’ notice – 0% refund
8-28 days’ notice – 10% refund
29-42 days’ notice – 30% refund
43-56 days’ notice – 50% refund
57+ days’ notice – 75% refund