Before you book
Amending your booking
Payment and balance
Complaints and cancellations
About your holiday and accommodation
Our top five most popular questions
How much is the deposit?
When you book your holiday through Your Parks, we will take a deposit of 15% of the total value of your reservation at the time of booking. The remainder is due at least 28 days before the start of your stay.
Help - I can’t log in to my account!
If you have forgotten your password, please use the password reset function. Simply click on the ‘Forgotten password’ link at login and we will send details of how to create a new password to your registered email address. If you are having other problems accessing your account, please contact us on firstname.lastname@example.org and one of our team will assist you.
Can I make amendments to my booking?
Currently you can’t change your booking once it has been processed. You can only cancel your reservation. If you wish to add extras, please contact the park directly to see if this can be arranged.
How can I view and pay my holiday balance?
Log in to your account using the link at the top of all pages. In your personal membership area, you will be able to see all the details of your booking and make any outstanding payments.
What is your cancellations policy?
You can cancel your booking at any time by logging into your account. Your initial deposit is non-refundable.
The balance of your payment is subject to the following cancellation charges:
Less than 7 days’ notice – 0% refund
8-28 days’ notice – 10% refund
29-42 days’ notice – 30% refund
43-56 days’ notice – 50% refund
57+ days’ notice – 75% refund