Before you book
Amending your booking
Payment and balance
Complaints and cancellations
About your holiday and accommodation
Our top five most popular questions
How much is the deposit?
When you book your holiday through Your Parks, we will take a deposit of 15% of the total value of your reservation at the time of booking. The remainder is due at least 28 days before the start of your stay.
Help - I can’t log in to my account!
If you have forgotten your password, please use the password reset function. Simply click on the ‘Forgotten password’ link at login and we will send details of how to create a new password to your registered email address. If you are having other problems accessing your account, please contact us on firstname.lastname@example.org and one of our team will assist you.
What facilities does my park have?
All the facilities at each park are listed on the park page, in the park features section.
What do I do if I have problems during my stay?
If you experience any problems while on your holiday, please speak to a member of staff at the park as soon as possible to see if they can remedy the situation for you. Please note that we do not monitor parks for quality or service, as such complaints about parks should be directed directly to the owners. If you find the park, accommodation or facilities differ substantially from the details contained in the listing on Your Parks, please let us know and we can contact the park owner to investigate.
What is your cancellations policy?
You can cancel your booking at any time by logging into your account. Your initial deposit is non-refundable.
The balance of your payment is subject to the following cancellation charges:
Less than 7 days’ notice – 0% refund
8-28 days’ notice – 10% refund
29-42 days’ notice – 30% refund
43-56 days’ notice – 50% refund
57+ days’ notice – 75% refund