If you experience any problems while on your holiday, please speak to a member of staff at the park as soon as possible to see if they can remedy the situation for you. Please note that we do not monitor parks for quality or service, as such complaints about parks should be directed directly to the owners. If you find the park, accommodation or facilities differ substantially from the details contained in the listing on Your Parks, please let us know and we can contact the park owner to investigate.

You can cancel your booking at any time by logging into your account. Your initial deposit is non-refundable.

The balance of your payment is subject to the following cancellation charges:

Less than 7 days’ notice – 0% refund

8-28 days’ notice – 10% refund

29-42 days’ notice – 30% refund

43-56 days’ notice – 50% refund

57+ days’ notice – 75% refund